This notice applies to the K1 Origins website, serving activity connected with Matale, Sri Lanka and Melbourne, Australia.
What we collect
When you submit a contact, product, partnership, estate-visit or Field Notes form, K1 Origins collects the information you choose to provide. This may include your name, email address, telephone number, organisation, preferences and message.
Online orders
When online purchasing is available, we collect the contact, delivery and order information needed to process your purchase, provide order updates and handle returns or refunds. Payment-card details are entered with the payment provider, not collected through our enquiry forms or stored in the K1 website database. Order information may be shared with our payment, email and fulfilment providers as needed to complete your purchase. Authorised K1 staff use our order-management system to coordinate fulfilment and customer support.
Why we use it
We use submitted information to respond to enquiries, assess requests, coordinate follow-up and—where you explicitly subscribe—send K1 Field Notes. We do not ask for payment-card details through these forms.
Storage and access
Website submissions are stored in the site’s protected management database. Enquiries are internally assigned to the nominated K1 Origins contact without displaying that address publicly. Access is intended for authorised K1 management and coordination purposes.
Website analytics
We use Google Analytics 4 on the public website to understand page visits and improve the customer experience. Google Analytics may use cookies and collect information such as pages viewed, device and browser details, and approximate location. We do not intentionally send enquiry messages, names or email addresses to Google Analytics. You can manage cookies in your browser or use Google’s Analytics opt-out tools. Analytics is disabled in the protected Studio and staging environment.
Talk to K1
When available, Talk to K1 is an AI guide to information published on this website. Your question, up to three recent questions from the current conversation, and relevant public K1 information are sent to OpenAI to prepare a reply. Recent questions are held in the open page’s memory to support follow-ups; refreshing the page clears that context. Please do not share passwords, payment-card details or personal order information. AI answers may contain mistakes; use the linked product and policy pages or contact our team for confirmation.
If voice is enabled, recording starts only after you choose to record and grant microphone access. The recording is sent to OpenAI for transcription, and spoken replies use an AI-generated voice. K1 does not save assistant questions, transcripts or audio in its website database. Limited request and usage records support security and service operation. OpenAI processes submitted content under its own data-handling policies; disabling response storage does not promise zero provider retention.
Sharing and retention
Information may be shared with service providers needed to operate the website or respond to a request, subject to appropriate controls. Records should be retained only as long as reasonably needed for the purpose collected, legal obligations and legitimate business records.
Your choices
You may ask K1 Origins to correct or delete information, or withdraw a Field Notes subscription, through the contact form. Some records may need to be retained where required by law or legitimate record-keeping needs.
Updates
This notice may change as the service develops. The effective date above identifies the current website version.