We offer Standard delivery to eligible Australian addresses. We do not deliver to Tasmania or the Northern Territory. K1 Origins remains your contact for delivery questions, returns and refunds.
Delivery charges
For a merchandise subtotal below A$50, delivery is A$7 for one item or A$10 for two or more items. Delivery is free for a merchandise subtotal of A$50 or more.
Delivery timing
Standard delivery is estimated at 5–10 business days from payment confirmation, including 1–2 business days for order processing.
Business days are Monday to Friday, excluding applicable public holidays. Delivery dates are estimates. If we become aware of a material delay, we will contact you with an update and available options. This does not limit your rights under Australian Consumer Law.
Tracking and split deliveries
We will share available carrier and tracking details when your order is dispatched. An order may arrive in more than one parcel. If that happens, we will provide the available tracking details for each parcel.
Your delivery details
Please check your delivery address before paying. If you notice an error, contact us promptly. We will try to update the order, but a change may not be possible once fulfilment has started.
If something goes wrong
If your order is late, missing, damaged or incorrect, use the Products & Orders form. Please include your order number and details of the issue. We will investigate and work with you on a resolution.
If we cannot supply your order, we will refund the unfulfilled items and any delivery charge attributable to them. For an entirely unfulfilled order, this includes the full delivery charge. Our Returns and Refunds policy explains your consumer rights and how refunds are handled.